Frequently Asked Questions

On this page we have listed some of the more common questions we are asked by our visitors and customers. Hopefully you will find the answer to your query here but if not please feel free to contact us via our Contact form.

How do I place an order? We would prefer that you place your order using our online form to ensure that we capture all the information we need to give you an accurate quote. You may place your order by telephone but please make sure you have all relevant information to hand. Final confirmation will be made by telephone or email along with payment and delivery arrangements. Any last minute changes should be made by telephone as soon as possible. All 4 Kids Hire will finalise delivery specifics as the date of your arrival nears. We recommend that you reserve as early as possible for holidays and summer travel. We will always try to accommodate last-minute plans.

Where do you deliver to and what are your delivery charges? We offer free delivery from Alicante to La Manga for orders totalling over €15,00 (excluding consumables). For orders under this amount there is a small charge of €5,00 which covers delivery and collection. We can also deliver as far north as Denia and as far south as Cartagena however a delivery charge will apply. Please enquire before placing your order.

Do you deliver to Alicante airport? Yes, we deliver to both Alicante (El Altet) and Murcia (San Javier) airports. There is a surcharge of €5,00 each for airport deliveries and collections.

What is your cancellation policy? Whilst All 4 Kids Hire understands things can change, all orders cancelled within 48 hours of a delivery date will incur a charge equal to 50% of the original order. All other cancellations will incur a small administration fee of €5,00.

Do you offer discounts for long-term rentals or multiples of the same item? Yes! Please contact us about discounts for multiples of the same item and for long-term rentals.

Do you sell any other types of baby food? Yes we do! We can supply most leading brands of baby goods. Please order as early as possible however in order to guarantee delivery, although we will always try and accommodate last minute requests.

What about safety and cleanliness? We believe that the safety of your children is of the utmost importance. We understand that you only want to use good quality equipment that is in pristine condition. All of our equipment is purchased new from leading brand named manufacturers. It is sanitised and checked for safety after and prior to each hire.

How do I pay you? Payment can be made either by credit card or cash at the time of collection (please advise how you will be making payment at the time of ordering).

Do you require a deposit? Yes, we ask for a deposit of €50,00 which must be paid when you collect your hire items. The deposit is returnable and will be refunded following collection of the hire items assuming no loss or damage has occurred and in accordance with our Terms and Conditions. If you pay by credit card the refund will be made within ten working days from the end of your hire.

Is there a minimum hire period? Yes, our minimum hire period is one week. If you wish to hire items for less than a week you will be charged the appropriate weekly rate.

Is there a minimum order amount? Yes, our minimum order is €25,00.